Return Policy

Return & Refund Policy 

We want you to be fully satisfied with your purchase. If you face any issue with your order, please review our return and refund guidelines below.

1.⁠ ⁠Eligibility for Returns
We accept returns or exchanges in the following cases:
•⁠  ⁠Wrong item received
•⁠  ⁠Damaged or defective product upon delivery
Returns are accepted within 15 days of receiving your order.

2.⁠ ⁠Exchange & Refund Options
•⁠  ⁠You may request an exchange for the correct item or
•⁠  ⁠A refund to your original payment method.

3.⁠ ⁠Return Shipping Costs
•⁠  ⁠If the mistake is from our side (wrong or damaged item), we will cover the return shipping.
•⁠  ⁠In other cases, return costs may apply depending on the situation.

4.⁠ ⁠How to Request a Return
To request a return or exchange, please contact us by:
•⁠  ⁠Email, phone, or WhatsApp (with your order number).
•⁠  ⁠For damaged items, we may request photos for verification.

5.⁠ ⁠Non-Returnable Items
For hygiene reasons, certain products may not be returnable once opened (cosmetics, skincare, or personal care). However, for general items, this does not apply.